Effective Date: July 1, 2026
Please note that Wholesale Leezord is a wholesale platform catering strictly to B2B resellers. Unlike retail platforms, we do not offer returns, exchanges, or refunds for "change of mind" requests or unsold stock. All sales are final once payment is completed and inventory is dispatched.
To claim refunds or replacements for broken, defective, or missing items in your shipment, you must record a **continuous, uncut unboxing video** starting from the packed shipping label up to the revealing of the damaged products. We cannot entertain claims without this video evidence due to courier verification protocols.
Any transit damages, defective pieces, or short-shipments must be reported to our WhatsApp support number (+91-XXXXXXXXXX) or email within 24 hours of the package delivery date. Claims received after 24 hours will be rejected.
Approved refund claims for damaged items will be processed via UPI or direct bank transfer within 3-5 working days, or credited as a voucher code for your next wholesale order.
